Third Party Integrations
Automated API Consumption
Use an Enterprise Level IVR Platform from Newbridge!
The Newbridge real-time call monitoring and encrypted audio recording enables the Client support organizations to monitor sales, service, billing and other business calls for the purposes of quailty auditing.
These audits are then used to track and improve the impact of interactions between agents and customers to ensure site activities are focused on KPI and metrics.
Outbound Contact Center Solutions
What drives your contact center? By tracking daily performance from the busiest and most hectic days to the slowest days for an accurate measurement.
KPI’s provide insight into continuous improvement areas, customer satisfaction and agent satisfaction. By seeing real-time analytics your organization will have insight into where and how to drive the business, you can determine additional coaching and training needs as well as overall performance.
Inbound Contact Center Solutions
Newbridge is dedicated to combining relevant CRM technologies that support improve our clients quality and performance objectives.
Implementation of CRM solutions includes reviewing business processes, workflow optimization, and system configuration. Our team works closely with our client teams to design, optimize and support processes with software applications, customizations, and effective reporting.
Unified Communication Solutions
Our team combines over 50 years of Government and Corporate Security experience. Is your telecom data secure? Unless your provider encrypts your traffic, you may have security related concerns.
The Newbridge team has the technical expertise, background, knowledge, and experience to understand how technology will enhance your client experience within the required security compliance requirements.