Cloud Call Center Platform / Office Phone Solutions That Exceed Expectations
Newbridge allows your Service Center organization to leverage Fortune 100 Technology, Management, and Staff. In today’s global marketplace, businesses are looking for ways to economically increase productivity, improve efficiency and outperform their competition. Newbridge offers our clients a comprehensive Cloud Call Center Platform Solution.
Newbridge is dedicated to combining relevant Omni Channel technologies that support and improve our clients quality and performance objectives. Implementation of Omni Channel solutions includes reviewing business processes, workflow optimization, and system configuration. Our team works closely with our client teams to design, optimize and support processes with software applications, customizations, and effective reporting.
The Newbridge IVR Platform is a full-featured, drag and drop IVR builder. It’s simple enough for anyone to use with powerful coding features available to development experts to create even the most complex IVR’s. The Newbridge Team has decades of hands-on IVR creation, development, and management experience and has helped guide organizations in the Banking, BPO, Service, Collections, and Help Desk industries. The Newbridge IVR Platform provides the best telephony solution to your customers with an easy drag and drop interface.
Cloud Call Center Solutions That Exceed Expectations
With our dialer technology you can reach more of your prospect leads faster thus increasing agent outbound efficiency up to 20 times compared with manual dialing. This can also result in converting more leads into sales. Our virtual dialer automatically filters out busy signals, answering machines, no-answers, and fax machines ensuring your agents only spend time on live answers thus maximizing their productivity. Our full, rich suite of CDR reporting tools, real-time analytics, and granular dialing campaign controls give you complete management over your outbound call center.
Office Phone Applications That Exceed Expectations
Business phone systems must provide a high quality, feature rich, and cost-efficient service. We provide a preconfigured system and phones shipped directly to your site(s).
You can manage the phone system from your desktop through a user-friendly admin portal. If you ever need assistance, you have access to online learning resources and extensive training, and our experienced Tech Support teams are here when you need them.
Our system provides best-in-class conference phones with HD voice and superior features to optimize your communications experience. They arrive preconfigured and ready. No manual configuration is required and free technical support is included. The system offers a wide variety of phone features that optimize call handling.
Assigned Program Managers 30 Plus Years Experience Predictive ACD Routing Integrated Chat Platform Call Recording / Encrypted Interactive Voice Response Security Encrypted Data Integrated Dialers Interactive Voice Response Hosted and Managed CRM Integration Call Progress Detection Full DNC Compliance
Skill Based ACD Call Routing Integrated ACD and Chat Skill Based Routing PCI / HIPAA Compliant Speech Recognition Security Encryption Audio Predictive, Preview, Power Extensive API Library Geo-Spatial Routing Exception Handling DTMF / Touchtone Queue Flexible Messaging Application Scripting
Integrated Voice Analytics Metrics / KPI Analysis Drag and Drop IVR module Omni Channel Platform IVR Call Recording / Encrypted Extensive API Connectivity Security Encrypted Data Real-time Custom Dashboards DR and COOP enabled Hosted and Managed CRM Integration Call Progress Detection Domestic Program Managers
Integrated SMS Analytics Metrics / KPI Analysis Custom Short Code SMS Integrated “Full Circle” Full SMS Integration Extensive API Connectivity Security Encrypted Data Real-time Custom Dashboards Contact Clients in Seconds Hosted and Managed CRM Integration DNC / Opt-In compliant Domestic Program Managers