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Omni Channel Cloud Call Center Platform
Cloud Call Center Platform / Office Phone Solutions That Exceed Expectations
Newbridge allows your Service Center organization to leverage Fortune 100 Technology, Management, and Staff. In today’s global marketplace, businesses are looking for ways to economically increase productivity, improve efficiency and out perform their competition. Newbridge offers our clients a comprehensive Cloud Call Center Platform Solution.
Newbridge is dedicated to combining relevant Omni Channel technologies that support improve our clients quality and performance objectives. Implementation of Omni Channel solutions includes reviewing business processes, workflow optimization, and system configuration. Our team works closely with our client teams to design, optimize and support processes with software applications, customizations, and effective reporting.
IVR Solutions From Newbridge
Cloud Contact Center Solutions That Exceed Expectations
The Newbridge IVR Platform is a full-featured, drag and drop IVR builder. It’s simple enough for anyone to use with powerful coding features available to development experts to create even the most complex IVR’s. The Newbridge Team has decades of hands-on IVR creation, development, and management experience and has helped guide organizations in the Banking, BPO, Service, Collections, and Help Desk industries. The Newbridge IVR Platform provides the best telephony solution to your customers with an easy drag and drop interface.
Outbound Call Center Platform
Cloud Call Center Solutions That Exceed Expectations
With our dialer technology you can reach more of your prospect leads faster thus increasing agent outbound efficiency up to 20 times compared with manual dialing. This can also result in converting more leads into sales. Our virtual dialer automatically filters out busy signals, answering machines, no-answers, and fax machines ensuring your agents only spend time on live answers thus maximizing their productivity. Our full, rich suite of CDR reporting tools, real-time analytics, and granular dialing campaign controls give you complete management over your outbound call center.
Unified Office Phone Communications
Office Phone Applications That Exceed Expectations
Business phone systems must provide a high quality, feature rich, and cost-efficient service. We provide a preconfigured system and phones shipped directly to your site(s) ready to plug into your ethernet connection.
You can manage the phone system from your desktop through a user-friendly admin portal. If you ever need assistance, you have access to online learning resources and extensive training, and our experienced Tech Support teams are here when you need them.
Our system provides a best-in-class conference phones with HD voice and superior features to optimize your communications experience. They arrive preconfigured and ready; no manual configuration is required, and free technical support is included. The system offers a wide variety of phone features that optimize call handling.
IVR Platform
Program Managers
30 Plus Years Experience
Predictive ACD Routing
Integrated Chat Platform
Call Recording / Encrypted
Interactive Voice
Security Encrypted Data
Integrated Dialers
Extensive API Library
Hosted and Managed
CRM Integration
Call Progress Detection
Full DNC Compliance
Inbound Center
Skill Based ACD Call Routing
Integrated ACD and Chat
Skill Based Routing
PCI / HIPAA Compliant
Speech Recognition
Security Encryption Audio
Predictive, Preview, Power
Extensive API Library
Geo-Spatial Routing
Exception Handling
DTMF / Touchtone Queue
Flexible Messaging
Application Scripting
Outbound Center
Integrated Voice Analytics
Metrics / KPI Analysis
Drag-In-Drop IVR module
Omni Channel Platform
IVR Call Recording / Encrypted
Extensive API Connectivity
Security Encrypted Data
Real-time Custom Dashboards
DR and COOP enabled
Hosted and Managed
CRM Integration
Call Progress Detection
Domestic Program Managers
Chat / SMS Platform
Integrated SMS Analytics
Metrics / KPI Analysis
Custom Short Code SMS
Integrated “Full Circle”
Full SMS Integration
Extensive API Connectivity
Security Encrypted Data
Real-time Custom Dashboards
Contact Clients in Seconds
Hosted and Managed
CRM Integration
DNC / Opt-In compliant
Domestic Program Managers