Omni Channel Cloud Call Center Platform

Cloud Call Center Platform / Office Phone Solutions That Exceed Expectations

Newbridge allows your Service Center organization to leverage Fortune 100 Technology, Management, and Staff. In today’s global marketplace, businesses are looking for ways to economically increase productivity, improve efficiency and out perform their competition. Newbridge offers our clients a comprehensive Cloud Call Center Platform Solution.

Newbridge is dedicated to combining relevant Omni Channel technologies that support improve our clients quality and performance objectives. Implementation of Omni Channel solutions includes reviewing business processes, workflow optimization, and system configuration. Our team works closely with our client teams to design, optimize and support processes with software applications, customizations, and effective reporting.

Outbound Call Center Platform

Cloud Call Center Solutions That Exceed Expectations

With our dialer technology you can reach more of your prospect leads faster thus increasing agent outbound efficiency up to 20 times compared with manual dialing. This can also result in converting more leads into sales. Our virtual dialer automatically filters out busy signals, answering machines, no-answers, and fax machines ensuring your agents only spend time on live answers thus maximizing their productivity. Our full, rich suite of CDR reporting tools, real-time analytics, and granular dialing campaign controls give you complete management over your outbound call center.

Unified Office Phone Communications

Office Phone Applications That Exceed Expectations

Business phone systems must provide a high quality, feature rich, and cost-efficient service. We provide a preconfigured system and phones shipped directly to your site(s) ready to plug into your ethernet connection.

You can manage the phone system from your desktop through a user-friendly admin portal. If you ever need assistance, you have access to online learning resources and extensive training, and our experienced Tech Support teams are here when you need them.

Our system provides a best-in-class conference phones with HD voice and superior features to optimize your communications experience. They arrive preconfigured and ready; no manual configuration is required, and free technical support is included. The system offers a wide variety of phone features that optimize call handling.