Contact Solutions from Newbridge allows Call Center organizations to leverage Fortune 100 Technology, Management, and Staff.
Newbridge understands the call center industry and their unique processes and technologies, we are the leaders.
In today’s global marketplace, service organizations are looking for ways to economically increase productivity, improve efficiency and outperform their competition.
Talk with Newbridge, we live contact center every day.
Newbridge Technology Solutions
Contact Center Technology That Exceeds Expectations
Newbridge partners with its customers to identify and design the appropriate workforce solution for their organization. We are focused on the individual needs of our clients and work closely with them to understand their business. In today’s global marketplace, businesses must increase productivity, improve efficiency, and outperform the competition. Newbridge enables its clients to focus on their core competencies while improving operational effectiveness and customer satisfaction.
Newbridge offers a variety of workforce deployment platforms, home-based, site-based or a combination. We distinguish ourselves in the call center market by offering a collaborative training and development program. We qualify and certify our “Green” home-based agents. Newbridge provides IT set-up and ongoing support for our eco friendly workforce. Our solutions are adaptable for a range of workforce applications, big or small. Newbridge focuses on its clients’ particular needs and works closely to develop solutions for their specific applications. Our clients represent a variety of industries including universities, government, service, travel, telecommunications and healthcare.
The beauty of the Newbridge team is our ability to craft a solution that aligns with each company’s vision and goals. Our platform allows Newbridge to quickly and easily deploy a high-performing client service team with minimal investment, rapid deployment, and the highest quality service.
Association of Economic Development
North American Customer Service Management Association
The Tangram Way
Austin Community College
Assigned Program Managers 30 Plus Years Experience True Predictive / ACD Routing Integrated Chat Platform Call Recording / Encrypted Interactive Voice Response Security Encrypted Data Integrated Dialers Interactive Voice Response Hosted and Managed CRM Integration Call Progress Detection Full DNC Compliance
Skill Based ACD Call Routing Integrated ACD and Chat Skill Based Routing PCI / HIPAA Compliant Speech Recognition Security Encryption Audio Predictive, Preview, Power Extensive API Library Geo-Spatial Routing Exception Handling DTMF / Touchtone Queue Flexible Messaging Application Scripting
Integrated Voice Analytics Metrics / KPI Analysis Drag-In-Drop IVR module Omni Channel Platform IVR Call Recording / Encrypted Extensive API Connectivity Security Encrypted Data Real-time Custom Dashboards DR and COOP enabled Hosted and Managed CRM Integration Call Progress Detection Domestic Program Managers
SMS / Chat Platform
Integrated SMS Analytics Metrics / KPI Analysis Custom Short Code SMS Integrated “Full Circle” Full SMS Integration Extensive API Connectivity Security Encrypted Data Real-time Custom Dashboards Contact Clients in Seconds Hosted and Managed CRM Integration DNC / Opt-In compliant Domestic Program Managers