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Contact Solutions from Newbridge allows Call Center organizations to leverage Fortune 100 Technology, Management, and Staff.
Newbridge understands the call center industry and their unique processes and technologies, we are the leaders.
In today’s global marketplace, service organizations are looking for ways to economically increase productivity, improve efficiency and outperform their competition.
The Newbridge IVR Platform is a full-featured, drag and drop IVR builder. It’s simple enough for anyone to use with powerful coding features available to development experts to create even the most complex IVR’s.
The Newbridge Team has decades of hands-on IVR creation, development, and management experience and has helped guide organizations in the Banking, BPO, Service, Collections, and Help Desk industries.
Outbound Contact Centers
With our dialer technology you can reach more of your prospect leads faster thus increasing agent outbound efficiency up to 20 times compared with manual dialing. This can also result in converting more leads into sales. Our virtual dialer automatically filters out busy signals, answering machines, no-answers, and fax machines ensuring your agents only spend time on live answers thus maximizing their productivity. Our full, rich suite of CDR reporting tools, real-time analytics, and granular dialing campaign controls give you complete management over your outbound call center.
Omni Channel Call Center
Newbridge is dedicated to combining relevant Omni Channel technologies that support improve our clients quality and performance objectives.
Implementation of Omni Channel solutions includes reviewing business processes, workflow optimization, and system configuration. Our team works closely with our client teams to design, optimize and support processes with software applications, customizations, and effective reporting.
Business phone systems must provide a high quality, feature rich, and cost-efficient service. We provide a preconfigured system and phones shipped directly to your site(s) ready to plug into your ethernet connection. Our system provides best-in-class conference phones with HD voice and superior features to optimize your communications experience. They arrive preconfigured and ready; no manual configuration is required, and free technical support is included. The system offers a wide variety of phone features that optimize call handling.