We meld our Call Center technology with your AR Platform increasing collection performance, provide a real-time data leader board, agent monitoring and management tools that increases the number of customers reached and reduction of days outstanding.
Financial Service Solutions From Newbridge
Call Center Platform Solutions That Exceed Expectations
The Newbridge team has extensive experience in supporting receivable management organizations with over 20 years of experience and a variety of customized recovery solutions that lower your costs, increase your profits and dramatically improve your receivables recovery.
How effective does your Collections Organization need to be and what client satisfaction rate is expected? Let Newbridge support your client sales service requirements and take your client sales to the next level!
Assigned Program Managers 30 Plus Years Experience True Predictive / ACD Routing Integrated Chat Platform Call Recording / Encrypted Interactive Voice Response Security Encrypted Data Integrated Dialers Interactive Voice Response Hosted and Managed CRM Integration Call Progress Detection Full DNC Compliance
Skill Based ACD Call Routing Integrated ACD and Chat Skill Based Routing PCI / HIPAA Compliant Speech Recognition Security Encryption Audio Predictive, Preview, Power Extensive API Library Geo-Spatial Routing Exception Handling DTMF / Touchtone Queue Flexible Messaging Application Scripting
Integrated Voice Analytics Metrics / KPI Analysis Drag-In-Drop IVR module Integrated Omni Channel Platform IVR Call Recording / Encrypted Extensive API Connectivity Security Encrypted Data Real-time Custom Dashboards DR and COOP enabled Hosted and Managed CRM Integration Call Progress Detection Domestic Program Managers
Integrated SMS Analytics Metrics / KPI Analysis Custom Short Code SMS Integrated “Full Circle” Full SMS Integration Extensive API Connectivity Security Encrypted Data Real-time Custom Dashboards Contact Clients in Seconds Hosted and Managed CRM Integration DNC / Opt-In compliant Domestic Program Managers