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GovernmentOperations

Government Solutions From Newbridge

Telecom Solutions That Exceed Expectations

Contact Solutions from Newbridge allows your Service Center organization to leverage Fortune 100 Technology, Management, and Staff. In today’s global marketplace, businesses are looking for ways to economically increase productivity, improve efficiency and out perform their competition.

Solutions For Your Government Organization

Government Telecom Service Applications

Newbridge offers our clients a comprehensive Cloud Service Center Solution with Inbound, Outbound, Blended, IVR, CRM and Payroll integration solutions. Newbridge melds managed customer experience solutions with the benefits of our state-of-the-art, customized technology.

  • Encryption of data

  • PCI and HIPAA Compliant

  • Enterprise Level Inbound Call Center Platform

  • Enterprise Level Outbound Call Center Platform

  • Enterprise Level IVR Platform

  • Office Phone System Platform

  • Call Center Integrations: CRM and Payroll Systems

How effective does your Government Organization need to be and what client satisfaction rate is expected? Let Newbridge support your client sales service requirements and take your client sales to the next level!

IVR Platform

 Assigned Program Managers
 30 Plus Years Experience
 True Predictive / ACD Routing
 Integrated Chat Platform
 Call Recording / Encrypted
 Interactive Voice Response
 Security Encrypted Data
 Integrated Dialers
 Interactive Voice Response
 Hosted and Managed
 CRM Integration
 Call Progress Detection
 Full DNC Compliance

Inbound Center

 Skill Based ACD Call Routing
 Integrated ACD and Chat
 Skill Based Routing
 PCI / HIPAA Compliant
 Speech Recognition
 Security Encryption Audio
 Predictive, Preview, Power
 Extensive API Library
 Geo-Spatial Routing
 Exception Handling
 DTMF / Touchtone Queue
 Flexible Messaging
 Application Scripting

Outbound Center

 Integrated Voice Analytics
 Metrics / KPI Analysis
 Drag-In-Drop IVR module
 Integrated Omni Channel Platform
 IVR Call Recording / Encrypted
 Extensive API Connectivity
 Security Encrypted Data
 Real-time Custom Dashboards
 DR and COOP enabled
 Hosted and Managed
 CRM Integration
 Call Progress Detection
 Domestic Program Managers

SMS Platform

 Integrated SMS Analytics
 Metrics / KPI Analysis
 Custom Short Code SMS
 Integrated “Full Circle”
 Full SMS Integration
 Extensive API Connectivity
 Security Encrypted Data
 Real-time Custom Dashboards
 Contact Clients in Seconds
 Hosted and Managed
 CRM Integration
 DNC / Opt-In compliant
 Domestic Program Managers