GovernmentOperations
Government Solutions From Newbridge
Telecom Solutions That Exceed Expectations
Contact Solutions from Newbridge allows your Service Center organization to leverage Fortune 100 Technology, Management, and Staff. In today’s global marketplace, businesses are looking for ways to economically increase productivity, improve efficiency and outperform their competition.
Solutions For Your Government Organization
Government Telecom Service Applications
Newbridge offers our clients a comprehensive Cloud Service Center Solution with Inbound, Outbound, Blended, IVR, CRM and Payroll Integration solutions. Newbridge melds managed customer experience solutions with the benefits of our state-of-the-art, customized technology.
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Encryption of data
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PCI and HIPAA Compliant
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Enterprise Level Inbound Call Center Platform
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Enterprise Level Outbound Call Center Platform
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Enterprise Level IVR Platform
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Office Phone System Platform
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Call Center Integrations: CRM and Payroll Systems
How effective does your Government Organization need to be and what client satisfaction rate is expected? Let Newbridge support your client sales service requirements and take your client sales to the next level!
IVR Platform
Assigned Program Managers
30 Plus Years Experience
Predictive ACD Routing
Integrated Chat Platform
Call Recording / Encrypted
Interactive Voice Response
Security Encrypted Data
Integrated Dialers
Interactive Voice Response
Hosted and Managed
CRM Integration
Call Progress Detection
Full DNC Compliance
Inbound Center
Skill Based ACD Call Routing
Integrated ACD and Chat
Skill Based Routing
PCI / HIPAA Compliant
Speech Recognition
Security Encryption Audio
Predictive, Preview, Power
Extensive API Library
Geo-Spatial Routing
Exception Handling
DTMF / Touchtone Queue
Flexible Messaging
Application Scripting
Outbound Center
Integrated Voice Analytics
Metrics / KPI Analysis
Drag-In-Drop IVR module
Omni Channel Platform
IVR Call Recording / Encrypted
Extensive API Connectivity
Security Encrypted Data
Real-time Custom Dashboards
DR and COOP enabled
Hosted and Managed
CRM Integration
Call Progress Detection
Domestic Program Managers
SMS Platform
Integrated SMS Analytics
Metrics / KPI Analysis
Custom Short Code SMS
Integrated “Full Circle”
Full SMS Integration
Extensive API Connectivity
Security Encrypted Data
Real-time Custom Dashboards
Contact Clients in Seconds
Hosted and Managed
CRM Integration
DNC / Opt-In compliant
Domestic Program Managers