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GovernmentOperations

Solutions For Your Government Organization

Government Telecom Service Applications

Newbridge offers our clients a comprehensive Cloud Service Center Solution with Inbound, Outbound, Blended, IVR, CRM and Payroll integration solutions. Newbridge melds managed customer experience solutions with the benefits of our state-of-the-art, customized technology.

  • Encryption of data
  • PCI and HIPAA Compliant
  • Enterprise Level Inbound Call Center Platform
  • Enterprise Level Outbound Call Center Platform
  • Enterprise Level IVR Platform
  • Office Phone System Platform
  • Call Center Integrations: CRM and Payroll Systems

Government Solutions From Newbridge

Telecom Solutions That Exceed Expectations

Contact Solutions from Newbridge allows your Service Center organization to leverage Fortune 100 Technology, Management, and Staff. In today’s global marketplace, businesses are looking for ways to economically increase productivity, improve efficiency and out perform their competition.
How effective does your organization need to be and what client satisfaction rate is expected? Let Newbridge support your client service requirements and take your client service to the next level!

How effective does your Sales Organization need to be and what client satisfaction rate is expected? Let Newbridge support your client sales service requirements and take your client sales to the next level!

Contact Newbridge

IVR Solutions

✓ Account Managers
✓ Experienced IT Team
✓ True ACD Integration
✓ Integrated Chat Platform
✓ Encrypted Audio
✓ Interactive Voice (IVR)
✓ Encrypted Data
✓ Integrated Dialer
✓ Interactive SMS
✓ Hosted and Managed
✓ CRM Integration
✓ Call Progress Detection
✓ Full PCI/HIPAA Compliance

Inbound Center

✓ Skill Based ACD Routing
✓ Omni Channel
✓ Skill Based Chat
✓ PCI/HIPAA Compliant
✓ Speech Recognition
✓ Encrypted Audio
✓ Integrated IVR
✓ Extensive API Library
✓ Geo-Spatial Routing
✓ Exception Handling
✓ DTMF/Touchtone Queue
✓ Flexible Messaging
✓ Application Scripting

Outbound Center

✓ Voice Analytics
✓ Metrics/KPI Analysis
✓ Drag-In-Drop IVR
✓ Omni Channel Platform
✓ Encrypted Audio
✓ Extensive API Library
✓ Encrypted Data
✓ Custom Dashboards
✓ DR / COOP Enabled
✓ DNC/Opt-In Compliant
✓ CRM Integration
✓ Call Progress Detection
✓ Account Managers

Office Phones

✓ Audio Secure/Encryption
✓ Metrics/KPI Analysis
✓ Virtual User Features
✓ Integrated “Full Circle”
✓ Full Integration
✓ Extensive API Library
✓ Security Encrypted Data
✓ Custom Dashboards
✓ Integrated ACD/IVR
✓ COOP/ DR Enabled
✓ CRM Integration
✓ PCI/HIPAA Compliant
✓ Account Managers