Medical Industry Solutions That Exceed Expectations
Contact Solutions from Newbridge allows Healthcare Call Center organizations to leverage Fortune 100 Technology, Management, and Staff. Newbridge understands healthcare-related companies and their unique processes and technologies that require attention on patients and efficient resources management. In today’s global marketplace, healthcare organizations are looking for ways to economically increase productivity, improve efficiency and out perform their competition.
Solutions For Your Healthcare Organization
Customized Healthcare Service Applications
Newbridge offers Healthcare Call Center Organizations a comprehensive Cloud Service Center Solution with Inbound, Outbound, Blended, IVR, EMR and Payroll integration solutions. Newbridge melds managed customer experience solutions with the benefits of our state-of-the-art, customized technology.
How effective does your Healthcare Call Center Organization need to be and what patient satisfaction rate is expected? Let Newbridge support your patient service requirements and take your patient service to the next level!
Assigned Program Managers 30 Plus Years Experience True Predictive / ACD Routing Integrated Chat Platform Call Recording / Encrypted Interactive Voice Response Security Encrypted Data Integrated Dialers Interactive Voice Response Hosted and Managed CRM Integration Call Progress Detection Full DNC Compliance
Skill Based ACD Call Routing Integrated ACD and Chat Skill Based Routing PCI / HIPAA Compliant Speech Recognition Security Encryption Audio Predictive, Preview, Power Extensive API Library Geo-Spatial Routing Exception Handling DTMF / Touchtone Queue Flexible Messaging Application Scripting
Integrated Voice Analytics Metrics / KPI Analysis Drag-In-Drop IVR module Integrated Omni Channel Platform IVR Call Recording / Encrypted Extensive API Connectivity Security Encrypted Data Real-time Custom Dashboards DR and COOP enabled Hosted and Managed CRM Integration Call Progress Detection Domestic Program Managers
Integrated SMS Analytics Metrics / KPI Analysis Custom Short Code SMS Integrated “Full Circle” Full SMS Integration Extensive API Connectivity Security Encrypted Data Real-time Custom Dashboards Contact Clients in Seconds Hosted and Managed CRM Integration DNC / Opt-In compliant Domestic Program Managers