Call Center Platform Solutions That Exceed Expectations
Newbridge offers Business Process Organizations (BPO) a comprehensive Cloud Service Center Solution with Inbound, Outbound, Blended, IVR, along with CRM and Payroll integration solutions. Newbridge melds managed customer experience solutions with the benefits of our state-of-the-art, customized technology.
Newbridge team is our ability to craft a solution that aligns with each company’s vision and goals.
Solutions For Your BPO Organization
Customized BPO Applications
The Newbridge team continues to distinguish itself by delivering strategic and customer focused solutions. Our team of professionals have more than 20 years of experience in managing call centers around the world. After a history of intense call center consultation the Newbridge team discovered an opportunity to create a new advanced Virtual Call Center Technology.
Enterprise Level Inbound Call Center Platform
Enterprise Level Outbound Call Center Platform
Enterprise Level IVR Platform
Extensive Reporting Platform
PCI and HIPAA Compliant
Office Phone System Platform
Call Center Integrations: CRM and Payroll Systems
How effective does your BPO Organization need to be and what client satisfaction rate is expected? Let Newbridge support your client sales service requirements and take your client sales to the next level!
Assigned Program Managers 30 Plus Years Experience True Predictive / ACD Routing Integrated Chat Platform Call Recording / Encrypted Interactive Voice Response Security Encrypted Data Integrated Dialers Interactive Voice Response Hosted and Managed CRM Integration Call Progress Detection Full DNC Compliance
Skill Based ACD Call Routing Integrated ACD and Chat Skill Based Routing PCI / HIPAA Compliant Speech Recognition Security Encryption Audio Predictive, Preview, Power Extensive API Library Geo-Spatial Routing Exception Handling DTMF / Touchtone Queue Flexible Messaging Application Scripting
Integrated Voice Analytics Metrics / KPI Analysis Drag-In-Drop IVR module Integrated Omni Channel Platform IVR Call Recording / Encrypted Extensive API Connectivity Security Encrypted Data Real-time Custom Dashboards DR and COOP enabled Hosted and Managed CRM Integration Call Progress Detection Domestic Program Managers
Integrated SMS Analytics Metrics / KPI Analysis Custom Short Code SMS Integrated “Full Circle” Full SMS Integration Extensive API Connectivity Security Encrypted Data Real-time Custom Dashboards Contact Clients in Seconds Hosted and Managed CRM Integration DNC / Opt-In compliant Domestic Program Managers