Monet Software is a global provider of workforce optimization solutions for small and medium sized contact centers. Monet gives contact centers the solution to their biggest business issues: meeting service levels, delivering high-quality service and controlling payroll costs. We help businesses leverage their workforce investments for efficient deployment of critical resources and effectively manage its people processes significantly impacting customer service levels and business profitability.
With Monet’s Cloud-based solution, customers get started and see results within weeks, while avoiding large upfront investments, and time consuming and expensive hard- and software implementation projects. Monet has completely removed the pain, costs and risks of workforce software implementations by offering Monet Live as a service. The integrated workforce optimization solutions offered by Monet Software give customers exactly what they want – intelligent and powerful workforce optimization systems that are flexible, highly reliable, easily scalable and affordable.