Touchpoint One is the leading provider of employee engagement and performance management solutions for contact centers. We provide a full-featured contact center performance management solution that enables improved decision making, talent development and process execution at every operational level.
A hosted software solution (SaaS), Acuity enables clients to leverage disparate systems data to measure, report, analyze and derive actionable intelligence across every facet of the contact center operation. Acuity helps successful organizations improve employee performance, operational efficiency, customer satisfaction and financial results while reducing compliance, legal and other business risk. Acuity is unlike what you might think about Performance Management Systems – It’s easy to deploy, will align, empower and inspire your personnel, and delivers clear and compelling ROI – at a cost that is likely a fraction of what you’d expect.